FAQ

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FAQ

Technical 

1. IBP interface cable & transducer cable common faults

Blood pressure does not display properly

Possible reasonsHost Anomaly            

Solutions Change the Host

Possible reasonsIncompatible              

Solutions Choose the right part number(product) as per the sino-k catalog

Possible reasonsThe cable is not connected.   

Solutions Connect the cable properly

Possible reasonsCable fault                             

Solutions Return to the factory


2. NIBP cuff & accessories common faults

Blood pressure does not display properly

Possible reasonsHost Anomaly

Solutions Change the Host

Possible reasonsThe test site was tied up is not correct         

Solutions Tied with the arm correctly

Possible reasonsSelect the wrong cuff                                 

Solutions Choose the right cuff as per  the patient and machine

Possible reasonsMachine side is not connected                      

Solutions Connect the machine end well

Possible reasonsThe blade leaks                                          

Solutions Retrun to the factory

Possible reasonsPatients jitter                                             

Solutions No shake

Possible reasonsTo repeat the test in a short period of time    

Solutions To test again after an interval of 15 minutes


3. TEMP probe and interface cable common faults

The temperature cannot be displayed properly

Possible reasonsMachine side is not connected

Solutions Connect the machine end well

Possible reasonsIncompatible

Solutions Choose the right part number(product) as per the sino-k

Possible reasonsHost Anomaly

Solutions Change the Host

Possible reasonsProbe has been damaged

Solutions Return to the factory


4. ECG cable and lead wires common faults

(1)ECG can't display correctly

Possible reasonsThe monitor end or the patient is not connected.

Solutions Plug two ends correctly

Possible reasonsIncompatible

Solutions Choose the right part number(product) as per the sino-k catalog

Possible reasonsThe cable is not conducted, wrong polarity

Solutions Return to the factory

(2) Waveform instability, poor anti-interference ability

Possible reasonsPatient shakes

Solutions No shake

Possible reasons There are other large machines interference besides

Solutions Remove interference machine

Possible reasons Cable anti-interference ability is not good

Solutions Return to the factory


5. Sp02 sensor and extension cable common faults

(1) No oxygen saturation, no light

Possible reasons Bad LED Side cable of LED shorts out Wrong polarity Plug loose, unable to get signal from the monitor Incompatible

Solutions Return to the factory

Possible reasons The monitor end doesn't plug properly

Solutions Plug properly

(2)  No oxygen saturation, or unstable wave with light

Possible reasons Cable of PD shorts out PD abnormal

Solutions Return to the factory

Possible reasons Incompatible

Solutions Choose the right product for the monitor

Possible reasons Leak hardly

Solutions To use as per the instructions

Possible reasons Choose the wrong sensor

Solutions Choose the right sensor

Possible reasons The test site is not aligned with the LED and PD

Solutions To use as per the instructions

Possible reasons Low perfusion

Solutions Try more and go to the hospital in time

Possible reasons Finger tremor or the patient body moving

Solutions No movement

(3) Low oxygen saturation value (40-60%)

Possible reasons Wrong polarity

Solutions Return to the factory to repair

(4) Red and swollen of the test site skin

Possible reasons Test the same place fora long time

Solutions To change the test site as per the instructions every 2 hours.

 

Business

1. Do you have warranty period for all the products?

We have warranty period for all of our products.

2. Do you have FDA for all your products?

Yes, we have FDA for all the patient monitor accessories

3. What's the production leadtime?

Generally, two weeks

4. Is there any MOQ requirement?

No MOQ requirement

5. What's the payment term?

T/T in advance

6. Can you offer free sample?

We can offer free samples according to order conditions, but the shipping freight should be paid by yourself.

7. Do you always have stock?

Yes, we always have stock for all the regulation products.

8. How many years has sino-k being manufactured the medical cables?

About 9 years

9. What is the shipping terms?

By international express, like FedEx, UPS, TNT, DHL

10. OEM service available or not?

Yes.


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